Service Delivery Manager

Description

Our Dublin based client are looking for a Service Delivery Manager to join their team 

This is a contract daily rate position 

They are looking to hire a Service Delivery Manager who will work to manage the contract with the end client on a day to day basis. They will act as an internal customer champion with a key focus on delivery success to ensure the customer experience is to a high standard   

Responsibilities:

• Collaborate with the client on all contract matters including additional projects. 
• Manage all day to day activities across 2 sites, ensuring quality service to the client. 
• Manage a team of 20 + contracted team members. 
• Manage the payroll, invoicing and billing for the contract in association with the Finance team. 
• Manage the recruitment and contract negotiations for all team members. 
• Manage the performance of the team. 
• Point of escalation for any client matters. 
• Mentor and provide an example to more junior team members, assisting their learning and acting as role model for attitude and approach to work. 
• Reporting as required to customers and to senior management.  
• Prepare tender documents upon renewal of existing contracts. 

Requirements:

• A minimum of 10 years working in the IT sector. 
• Experience working in Public Sector or with Public Sector clients. 
• 5+ years in a management role, with responsibility for recruitment, contract negotiation and performance management. 
• Experience writing and submitting tenders for public sector contracts. 
• Excellent organisational skills. 
• Excellent communication and collaboration skills.  
• Team player.